We at stream by stream are pleased about your interest in our mission. It is particularly important to us to ensure the highest possible protection of your personal data. Therefore, with this privacy statement, we want to inform you about our commitment to protecting your privacy.
The protection of your privacy is crucial, especially for future Internet-based business and service models. With this privacy statement, we want to underline our commitment to protecting your privacy. We take the protection of your personal data very seriously and operate our systems in accordance with the respective rules and laws on data protection and data security.
The person concerned is any identified or identifiable natural person whose personal data is processed by the controller.
Processing is any operation performed with or without the help of automated procedures or any such series of operations in connection with personal data such as the collection, recording, organization, arranging, storage, adaptation or alteration, reading, retrieval, use, disclosure by transmission, dissemination or any other form of provision, matching or linking, restriction, deletion or destruction.
Consent shall be provided by the person concerned voluntarily for the particular case in an informed and unambiguous manner, in the form of a declaration or any other clearly affirming act with which the person concerned understand that you agree to the processing of the personal data relating to you.
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information that you directly submit to us through our Services may include:
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
We use your personal data collected within the framework of the newsletter registration, for the purposes of sending you personalized product and service offers. By giving us your name, you enable us to address you personally and simplify the management of your data.
Furthermore, we are continuously focussed on improving our range of products and services. This also includes an evaluation of the newsletter we send out, e.g. whether the indicated e-mail address is actually accessible, which newsletters are opened, which links are clicked within the newsletter, and whether a response (automatic reply, error message, etc.) has been generated. The data is collected and processed exclusively by stream by stream ag. The data is not communicated to other external companies. Before using the newsletter service, you consent to the use of your e-mail address and of the other data requested there. This data is used for the purposes of recommending individual product and service offers to you and to continuously improve the newsletter service.
You can revoke your consent (use of your e-mail address, use of your personal data) at any time. You will find instructions on how to unsubscribe in the footer of each newsletter.
The legal basis of the data processing is Art. 6 paragraph 1 lit. a) GDPR.
We use your personal data collected within the framework of our contact form, for the purposes of processing your inquiry. We will delete your contact data after completing your inquiry.
The legal basis of the data processing is Art. 6 paragraph 1 lit. a) GDPR.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
When initiating business, concluding contracts and fulfilling contracts, we use your personal data required for this purpose. Your personal data will only be transferred to third parties if and insofar as this is necessary for the contractual fulfillment, e.g. if a company has been commissioned for production or transport services or a credit institution for payment processing.
The deletion of your personal data takes place after the expiration of the legal warranty periods or after the end of legal retention periods. With each order or other binding actions, we store your IP address as well as day and time. This is done for your protection as well as for our legitimate interest in the provability of a claim as well as for the prevention of misuse or unauthorized use of our system.
The legal basis of the data processing is Art. 6 paragraph 1 lit. b) and f) GDPR
Use of Shopify E-Commerce
We use the software and services of Shopify Inc. on our website. Shopify E-Commerce is used for the needs-based design and operation of our site and to facilitate the processing of contractual relationships. In this context, your customer data is transferred to Shopify in the USA on the basis of an order processing agreement. Shopify does not make any further use of this data other than to process sales on our behalf.
For more information on data protection in connection with Shopify, please refer to https://www.shopify.com/legal/terms. Shopify complies with European data protection law.
Data processing by payment service providers
In the case of chargeable services, we process your personal data, in particular payment data (account, credit card and other bank data). This is done for the purpose of executing the contract (payment processing/accounting). To the extent necessary, your payment data will be transmitted to service providers (credit institutions, accounting service providers) or processed directly by them for the payment transaction and for billing purposes.
Your payment data will be stored for the duration of the existence of the contractual relationship and deleted after the complete termination of the contractual relationship (until the conclusion of all mutual contractual obligations), insofar as no other legal basis for data storage exists.
The legal basis of the data processing is Art. 6 paragraph 1 lit. f) GDPR.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at "contact[at]streamystream.com" Please note that returns will need to be sent to the following address: [Ackerstrasse 21, 8005 Zurich, Switzerland]
If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for the shipping costs and other costs accumulated by returning your items. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at "contact[at]streamystream.com"
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at "contact[at]streamystream.com"
This website uses Google Analytics reports on demographic characteristics in which data from interest-related advertising by Google as well as visitor data from third party providers (e.g. age, gender and interests) is used. This data cannot be attributed to a specific person and can be deactivated at any time using the browser settings.
We only use Google Analytics with activated IP address anonymization. This means that your IP address will be truncated by Google within the area of Member States of the European Union or in other countries which are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the United States and truncated there. The IP address transferred by your browser during the use of Google Analytics will not be associated with any other data held by Google.
Preventing Google from collecting data
Additional information on data usage for advertising purposes on the part of Google, possible settings and objection procedures can be found on Google's websites:
This website uses the Google Tag Manager. The Google Tag Manager allows you to manage website tags from a user interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not record any personal data. The tool triggers other tags that record data in some circumstances. Google Tag Manager does not access this data. If a deactivation was made at the domain or cookie level, it remains in place for all tracking tags that are implemented with Google Tag Manager.
We also offer you through our social media pages (Facebook, YouTube, Twitter, LinkedIn) based on Art. 6 paragraph 1 lit. a) GDPR has an extensive personal support and the possibility to stay in touch with us. These social media services collect personally identifiable information, e.g. via their profile or social plug-ins, which are implemented in third party websites.
When you visit a page of our website that contains such a plugin, your browser establishes a direct connection with the servers of the respective companies. The content of the plugins is transmitted directly to your browser and integrated into the website. We therefore have no influence on the extent of the data that the respective companies collect with the help of these plugins.
We therefore inform you according to our knowledge:
By incorporating the plugins, the respective companies receive the information that they have called the corresponding page of our Internet presence. If you are logged in to one of the companies listed above, you can assign the visit to your local account. When you interact with the plugins, the corresponding information is transmitted from your browser directly to the respective company and stored there. If you do not have an account with any of the companies listed above, you may still be able to find and store your IP address.
Therefore, it cannot be ruled out that every visitor to our website is registered by the company listed above by his IP address and the URL called up, even if he does not click on the plugins and also does not use a user account at is registered with the company.
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
In the course of further development of our website, we will also continually update the information we provide regarding data protection. We will announce any changes on this website. You should therefore visit this site regularly to keep up-to-date on our latest data protection information. If you have any questions regarding the processing of your personal data or if you have any ideas, suggestions or comments relating to data protection, please contact us.
You are entitled any time to request information about whether and what personal data about you is stored by us. If your personal data is being processed, you are the 'data subject' in terms of GDPR and you have the following rights towards the controller:
Right of access: You may ask the controller to confirm whether your personal data is processed by us, for what purposes and period this applies, which categories of personal data are concerned and who the recipients or categories of recipient are to whom the personal data have been or will be disclosed.
Right to rectification and restriction of processing: You are entitled to have inaccurate personal data rectified, or completed if it is incomplete. Moreover, you have the right to obtain from the controller restriction of processing, especially if there are any statutory storage obligations.
Right to erasure: You have the right to obtain from the controller the erasure of your personal data if you withdraw your consent on which the processing is based.
Right to data portability: You have the right to receive the personal data relating to you which you have provided to the controller, in a structured, commonly used and machine-readable format.
Right to object, right of withdrawal and right to lodge a complaint: You have the right to object to the processing of your personal data in certain circumstances and withdraw your declaration of consent under Data Protection Act at any time. You have the right to lodge a complaint with a supervisory authority.
This privacy statement clarifies the nature, scope and purpose of processing personal data within stream by stream. It is based on the terminology used by the European directive and regulation provider in the adoption of the General Data Protection Regulation (GDPR).
Responsible for data processing in connection with our website:
Stream by stream ag
The data protection officer can be contacted by e-mail at "contact[at]streamystream.com" and by mail at Ackerstrasse 21, CH-8005 Zürich.
Latest update: 08/2023